Politique de remboursement

Return & Refund Policy

Effective Date: [15/02/2026]

At Homelaptops.ca, customer satisfaction is our priority. We stand behind the quality of our professionally tested laptops and want you to shop with confidence. Please read our return and refund policy carefully.

1. 30-Day Return Window

Customers may request a return within 30 days of delivery if the product does not meet expectations or arrives with a functional issue.

To be eligible for a return:

  • The laptop must be in the same condition as received.

  • The device must not be physically damaged, modified, or misused.

  • All included accessories (charger, cables, etc.) must be returned.

  • The original order number or proof of purchase is required.

2. Eligible Reasons for Return

Returns are accepted for the following reasons:

  • Hardware malfunction or defect

  • Item not as described

  • Shipping damage

  • Change of mind (subject to restocking conditions below)

3. Non-Returnable Situations

Returns may be refused if:

  • The device shows signs of accidental damage, liquid damage, or misuse.

  • Software issues caused by customer-installed programs or viruses.

  • Missing parts or accessories.

  • Return request submitted after 30 days.

4. Return Process

To start a return:

  1. Contact our support team at homelaptops.ca@gmail.com

    within 30 days of delivery.

  2. Provide your order number and reason for return.

  3. Our team will issue return instructions and authorization.

Unauthorized returns may not be accepted.

5. Refund Options

After inspection of the returned device, customers may receive:

  • Full Refund – for defective or incorrect items.

  • Replacement Device – if preferred and available.

  • Store Credit – optional upon customer request.

Refunds are issued to the original payment method.

6. Restocking Fee (Change of Mind Returns)

For non-defective returns (change of mind), a restocking fee of up to 10% may apply to cover testing, cleaning, and processing costs.

Shipping costs are non-refundable unless the return is due to our error or a defective product.

7. Shipping Responsibility

  • Customers are responsible for return shipping unless the product is defective or incorrect.

  • We recommend using tracked shipping, as Homelaptops.ca is not responsible for lost return packages.

8. Refund Processing Time

Once the returned product is received and inspected:

  • Refunds are processed within 5–7 business days.

  • Bank or credit card processing times may vary.

9. Warranty Claim

If a problem occurs after the return period but within the warranty coverage, customers should contact support for warranty service according to our Warranty Policy.

10. Contact Information

Homelaptops.ca Customer Support
Email: homelaptops.ca@gmail.com

Phone:343-558-5214
Location: 2415 Holly Ln, Ottawa, K1V 7P2 Ontario, Canada

We appreciate your trust in Homelaptops.ca and are committed to providing reliable, affordable technology for every Canadian home.